Customers are fickle and products and services are plentiful, so managing how you talk to your customers from the outset is key.
Disappoint them at the first hurdle, be that on a call or in person with a service representative, acknowledging a donation or checking out at your shopping cart, they won't come back.
The Glowing Report can help. We improve customer journeys to;
-
Enhance your customer's experience
-
Improve marketing efficiencies
-
Deliver maximum return on customer interactions
We can help you improve your current marketing communications including your website, socials and email programs. Alternatively, you may need improved collateral, professional marketing plans or an activity impact analysis.
We work with you to review what will work best for your business and your customers.
If you want this for your business, call us today to get started on your Glowing Report.
THE GLOWING REPORT
Consultancy
I am Zoe, the owner of The Glowing Report. I have 20 years of marketing and CRM experience encompassing loyalty, acquisition, engagement, onboarding and retention strategies.
I've been fortunate to work on commercial projects for everything from credit cards to dog worming tablets and charity projects saving the planet to protecting human rights. I'm passionate about the power of great communications.
My expertise lies in mapping out customer journeys with businesses and creating the effective communications they need to deliver a successful customer experience.
This combination of review, refinement and writing for Digital, Social and traditional media is a Glowing Report.
Why get a Glowing Report?
I help small businesses and charities to make the most of their marketing efforts so they can invest their time and money wisely.
I help identify opportunities and remove obstacles that prevent them for delivering the customer outcome they want.
You may offer a service, run a community group or charity, cut hair, serve coffee or run a retail outlet. Whatever your gig, effective communication using websites, SEO, ads, social media, blogs, collateral, newsletters or events are key to a successful business and happy customers. I can help you with it all.
Any business with a Glowing Report can get on with day-to-day operations knowing their marketing dollars are not being wasted.
How do I get started?
Contact me using the form below or email me to arrange an initial call.
In that free session you can share some details about your business and any marketing or communications resources, experiences and plans you have.
You may have a particular area, like your website, SEO or social media following, that you want to focus on. You may just need content written for a new project or a strategy for fundraising. I can help you with all that.
I'll review all your communications and processes in line with your marketing and business strategies if you have them and with the findings, I can help you refine your customer communications, to enhance your customer experience and your bottom line.
CONTACT US
If you want to ensure your marketing and communication efforts are as effective as possible, use this form to tell me when you are free for an initial call to discuss your Glowing Report.
If you have any questions or queries about what we can do for your business, please email me at theglowingreport@gmail.com.